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How vip22 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make deposits via DANA, OVO or GoPay, and use our lobby — and how we protect it.

Account data protectionDANA, OVO, GoPay transaction privacyCookie controlsYour right to access or delete dataIndonesia-region scope
vip22 How vip22 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to update your account information, our support team is the right place to start. Responses cover account data queries, transaction record requests and cookie preference changes.

Live Chat Open the chat widget inside your account dashboard. Our team handles data queries including transaction history requests for DANA, OVO and GoPay deposits.
Email Support Send your data access or deletion request by email. Include your registered account name and the wallet type you used so we can locate your records quickly.
Account Help Centre The Help Centre in your account settings covers how to update personal details, review saved payment methods and adjust your cookie and data preferences directly.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use a layered approach to data security — from how transaction records are stored to how long we keep session logs. Below are the four areas that matter most to your privacy on vip22.

Transaction Data Retention

Deposit and withdrawal records — including DANA, OVO and GoPay references — are retained for the period required by applicable financial record-keeping rules. After that, they are deleted from active systems.

Cookie Controls

We use session cookies for login security and optional analytics cookies for lobby personalisation. You can turn off analytics cookies in your account preferences without affecting your ability to play.

Account Login Security

Each login triggers an OTP sent to your registered number. If we detect a new device or an IP address that does not match your usual pattern, we require re-verification before granting access.

Data Access Requests

You can request a full copy of the personal data we hold on your account. Submit the request via email or live chat; we process it within the timeframe required by applicable data rules in eligible regions.

Frequently Asked Questions About Your Privacy

Real questions about how vip22 handles your data — answered plainly, without the legal maze.

We collect your name, email, date of birth and account wallet details at registration. No additional documents are required unless your account triggers a verification check under applicable rules.

No. We only record the transaction reference, amount and timestamp from your DANA, OVO or GoPay payment. Your wallet PIN and credentials stay inside your own e-wallet app at all times.

Yes. Send a deletion request through live chat or email with your registered account name. We process it in line with applicable data rules, retaining only records required by financial regulations.

We use essential cookies for secure login and optional analytics cookies for lobby personalisation. You can disable analytics cookies in your account preferences; your session and game access will still work normally.

Access is limited to staff who need it to operate your account — support, payments and security teams. We do not sell your data to third parties or share it outside the purposes described in this policy.

Go to your account settings and edit the relevant field, or contact support via live chat. For wallet-linked details like your OVO or GoPay number, our team will guide you through the re-verification step.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.